Gen3 technology: elevating the vertical mobility industry

“As India continues to urbanise and build smart cities, mobility and smart city safety becomes prime importance.”

The wave of digital transformation, further accelerated by the pandemic, is undoubtedly changing the nature of business across sectors. While contactless services and tech interventions have become the accepted norms of the present and the coming future, many industries have started adopting digitalisation to drive business efficiencies and improve stakeholder experiences.

 As India continues to urbanise and build smart cities, mobility with smart safety becomes of prime importance. Otis has already begun its journey towards reinventing its digital capabilities with new-age equipment, AI-supported customer and service tools, and robust systems for quick response time to meet the needs of a fast-moving society.

Smart cities call for futuristic solutions. As the future is digital, the vertical mobility industry is harnessing the power of digital algorithms to build e-apps connected with smart elevators that are capable of communicating with passengers, building managers, service staff, and other systems for proactive service solutions and timely maintenance of elevators to improve the ride experience. Therefore, Otis has introduced the Gen3 platform to give people the freedom to connect and thrive in a taller, faster, and smarter world.

The Gen3 elevator is powered by the Otis ONE IoT digital platform, which provides the connected intelligence that defines these elevators. The Otis ONE platform monitors elevator health and performance in real-time, 24/7. Otis customers and the field professionals servicing their units gain visibility into their entire portfolio and how it’s performing. Through the IoT and artificial intelligence, the Otis ONE platform enables service professionals to be proactive, identifying potential problems and addressing them, often remotely, before they cause a service interruption. The technology also makes it possible to resolve many issues remotely and securely.

The platform enables two-way data and voice connectivity between the elevator and Otis’ command centre. Customers are provided transparent access to their data through a customer portal, and Otis delivers sustained elevator performance improvement based on data analytics by Otis maintenance experts.

 Using cloud-based API technology, the Gen3 elevator platform can integrate with building management software, tenant apps, and even autonomous robots to make buildings more efficient. And as needs change and new features emerge, the connected platform allows for the seamless addition of future technologies and capabilities.

In keeping with Otis’ commitment to sustainability, the Gen3 elevator includes the Otis ReGenTM drive, LED lighting, and sleep mode to help reduce energy usage and the elevator’s carbon footprint. Sophisticated aesthetics with various options offer new, diverse styles to customise and create a modern, comfortable atmosphere for passengers. 

Performance analysis and customer service go hand in hand. A prolonged elevator outage is likely to obstruct many people’s mobility, especially in a mid- or high-rise building, which can be considered a major disruption. To get elevators back into service faster, the on-field elevator technicians equipped with the Otis ONE diagnostic features and remote intervention are taking the technology to new heights.

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