“If you go and build a great experience, customers tell each other about that. Word of mouth is very powerful, and that is not just about us but Volvo CE as well,”
Customer background Gaurav Enterprises was founded in 1985 upon a commitment to provide the highest quality products and absolute excellence in service to customers. The goal was to build lasting customer relationships and ultimately, to be the equipment rental company of choice in every market they served.
“As an equipment rental organisation, our business thrives on multiple factors such as maximum fleet utilisation and uptime, efficient customer service, strategic rental terms, and cost-effective solutions to clients. It is a large canvas to work on, and unless you have an efficient fleet of machines, it is difficult to survive, let alone succeed. We were looking for a Construction Equipment company that understood these dynamics.” says Rishi Gupta, MD, Gaurav Enterprises.
Knowing when to switch gearsAs someone said, growth is life and no one believes this adage more than Gaurav Enterprises. During the last decade, they have focused on building their fleet of rental equipment and believe that by adopting the best of technology to provide the right solutions for their clients, growth is assured. Thankfully they found an ideal partner in Volvo CE with its advanced fleet of construction equipment machines. With the right equipment and machinery, safety training, genuine spares and well trained service personnel, Volvo CE provided the flexibility and muscle power that Gaurav Enterprises needed to improve customer service through flexible rentals.
Gaurav Enterprises was introduced to Volvo CE by Suchita Millenium, an authorised dealer of Volvo CE in East India.
Volvo CE solution that altered everything for betterVolvo understands that no one is more important than the customer and nothing pays as much as true customer delight. A lot has changed for Gaurav Enterprises since the company started purchasing and renting Volvo construction equipment because of the superior technology Volvo machines provide. Today Gaurav Enterprises owns a fleet of 15 Volvo machines comprising of EC290 and EC210 Excavators, SD110 Compactors, G930 Graders, which have proved to be a great investment and has helped the management in scaling up their operations effectively.
“Volvo CE has enabled effective control over costs and operational parameters like equipment availability, operational expenses, equipment run time, etc., which has in turn led to improved equipment utilisation and profitability. As it has become possible to perform real-time analysis of key parameters, the management is never short of adequate information for strategic decision making,” avers Mr Gupta.
With an aim to diversify in to large scale infrastructure projects, Gaurav Enterprises is now confident of moving forward because they know that when they buy a Volvo, they get one of the most reliable machines on the market. With ready help on all the products, services and knowledge customers need to optimise their machines’ profitability and productivity along with a global dealer and service network, well-trained service personnel and the right parts. “Volvo CE is the friend to have when it matters,” Mr Gupta acknowledges.
Rishi Gupta, MD, Gaurav Enterprises