The stone flooring industry should prioritise making the whole experience of customer service extremely professional and pleasurable, says Prasan Shah – CEO & Founder of Hyderabad-based Stone Plus Enterprises Pvt Ltd, in an interaction with ACE Update.
Brief us about your offerings.
We export granite, marble, quartz and semi-precious gemstones from India. Though our extended outreach globally, we source and export a wide range of stones from granite, marble, quartz, onyx, semi-precious gemstone, mosaic, etc. The company has distribution facility houses as well as a fully integrated fabrication unit for custom cut pieces done at the warehouse.
How are your products making construction more sustainable?
Conventionally, many construction projects use stone for flooring and cladding as it has long-lasting life. However, once the stone is laid, it is difficult to do any kind of renovation as it is a clumsy job involving a lot of effort. Henceforth, our products are natural and have beautiful aesthetics which when used on any surface last a very long time.
What are the major challenges that the industry is currently facing?
To my mind, the industry is facing challenges internally as well as externally. The internal threat being not thinking out of the box to improve the quality and safety standards, working passionately thus making it hard to deliver choice to the customer that limits the explosion of natural stone and other products.The external challenges include unavailability of support services like skilled labour and organised transportation facility. Adding to this, the need of the hour is to make the whole experience of customer service extremely professional and pleasurable rather than being one of that adds to trouble and miseries of the customer.
What makes your products different from the ones available in the market?
Our warehouse of 10,000 sq. ft. houses a wide range of handpicked stones such as granite, marble, quartz, mosaic, semi-precious stones, most of which are totally unknown to the customer. We prioritise quality, international standard of operation and understand the needs of the customer.
Please discuss your plans for financial year 2019-20.
We have started the domestic (India) sales in the month of March 2019. In this financial year; we expect domestic (India) sales to jump in a strong and positive way. This will set up the foundation for a strong growth in our overall company’s turnover.
The need of the hour is to make the whole experience of customer service extremely professional and pleasurable rather than being one of that adds to trouble and miseries of the customer.
Prasan Shah – CEO & Founder, Stone Plus Enterprises Pvt. Ltd